{"id":68,"date":"2022-05-30T12:00:56","date_gmt":"2022-05-30T12:00:56","guid":{"rendered":"https:\/\/metapley.com\/?p=68"},"modified":"2022-05-30T12:00:56","modified_gmt":"2022-05-30T12:00:56","slug":"customer-experience-jobs-in-usa","status":"publish","type":"post","link":"https:\/\/metapley.com\/customer-experience-jobs-in-usa\/","title":{"rendered":"Customer Experience Jobs in USA \u2764\ufe0f Twitch Quality Assurance Specialist Hiring | Best Career"},"content":{"rendered":"<p>Customer Experience Jobs in USA | Best Career at Twitch | Get this Job in Just some Finger tips, Grab this Opportunity. World&#8217;s Reputed Company Posted Huge New recruitment, So Don&#8217;t Waste your valuable time you just need to Apply this Post. Introducing Most Amazing Job Portal in the world, where you find Best Job that you wants. Interact Job Provider Direct or through HR. Fastest Way to find Latest Vacancies Everyday. New job opening online.<\/p>\n<p>Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts Twitch Con, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We\u2019re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .<\/p>\n<p><strong><u>About The Role<\/u><\/strong><\/p>\n<p>The Quality Assurance team at Twitch Customer Experience is passionate about evaluating customer feedback and driving support improvements to ensure that the best customer experience is provided to our users. We are looking for a Quality Assurance Specialist to join our growing QA team.<\/p>\n<p>As a Quality Assurance Specialist, you will help support the team to investigate qualitative data, identify customer experience gaps, and help expand audit coverage. You will assume an important role in performing quality assurance audits across multiple Customer Experience programs, evaluating customer sentiments, and delivering audit reports to summarize successes, misses, and trends in all supported areas. As the ideal candidate, you are highly organized, detail oriented, can communicate effectively, and have excellent project management skills. You will report directly to the Quality Assurance Program Manager.<\/p>\n<p><strong><u>You Will<br \/>\n<\/u><\/strong><\/p>\n<ul>\n<li>Maintain a customer-focused mindset and a passion for driving everyone towards a collective goal<\/li>\n<li>Perform accurate quality assurance audits across a variety of trending issues and fields<\/li>\n<li>Identify areas of opportunities for support from Customer Satisfaction survey responses<\/li>\n<li>Provide monthly survey reports to the CX leadership team to create a holistic picture of the team&#8217;s performance<\/li>\n<li>Oversee the internal customer inquiry feedback process and monitor case escalations<\/li>\n<li>Help develop relevant QA projects<\/li>\n<\/ul>\n<p><strong>You Have:<br \/>\n<\/strong><\/p>\n<ul>\n<li>BA\/BS or Associate&#8217;s degree OR related technical training OR equivalent work experience<\/li>\n<li>Experience in a QA, customer support, or tech support position<\/li>\n<li>Fluency of non-English language(s). Please list skill levels of applicable language(s) in your resume<\/li>\n<li>Proficiency in Salesforce or comparable CRMs, JIRA, G Suite, Microsoft Office, Slack, and different broadcasting software<\/li>\n<li>Empathize with and prioritize customer needs<\/li>\n<li>A collaborative spirit and being able to communicate effectively<\/li>\n<li>Experience working on multiple concurrent projects<\/li>\n<\/ul>\n<p><strong>Bonus Points<br \/>\n<\/strong><\/p>\n<ul>\n<li>Fluency in German; Spanish; Portuguese; Russian or French will be particularly beneficial<\/li>\n<li>Native member and deep knowledge holder of the Twitch community<\/li>\n<li>Previous QA auditing experience<\/li>\n<\/ul>\n<p><strong>Perks<br \/>\n<\/strong><\/p>\n<ul>\n<li>Private Medical Insurance<\/li>\n<li>Dental, Vision &amp; Life Insurance<\/li>\n<li>Pension Plan<\/li>\n<li>Maternity &amp; Parental Leave<\/li>\n<li>Paid Time Off &amp; Holidays<\/li>\n<li>Commuter Benefits<\/li>\n<li>Amazon Employee Discount<\/li>\n<li>Monthly Contribution &amp; Discounts for Wellness Related Activities &amp; Programs (e.g., gym memberships, etc.)<\/li>\n<li>Lunch Served Four Times a Week<\/li>\n<li>Free Snacks &amp; Beverages<\/li>\n<\/ul>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_45 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" area-label=\"ez-toc-toggle-icon-1\"><label for=\"item-65a7dc055956a\" aria-label=\"Table of Content\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-65a7dc055956a\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/metapley.com\/customer-experience-jobs-in-usa\/#Customer_Experience_Jobs_in_USA_All_Informations\" title=\"Customer Experience Jobs in USA All Information\u2019s\">Customer Experience Jobs in USA All Information\u2019s<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/metapley.com\/customer-experience-jobs-in-usa\/#-Others_Key_Aspect\" title=\"-Others Key Aspect-\">-Others Key Aspect-<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/metapley.com\/customer-experience-jobs-in-usa\/#20_Smart_Ways_to_Prepare_For_a_New_Job\" title=\"20 Smart Ways to Prepare For a New Job :\">20 Smart Ways to Prepare For a New Job :<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/metapley.com\/customer-experience-jobs-in-usa\/#%3E\" title=\"&lt;&lt; Watch Full Video For More info &gt;&gt;\">&lt;&lt; Watch Full Video For More info &gt;&gt;<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h1 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Customer_Experience_Jobs_in_USA_All_Informations\"><\/span><strong>Customer Experience Jobs in USA All Information\u2019s<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p><strong>Company Name:<\/strong> Twitch.<\/p>\n<p><strong>Company Quick info:<\/strong> Twitch is an American video live streaming service that focuses on video game live streaming, including broadcasts of esports competitions. In addition, it offers music broadcasts, creative content, and more recently, &#8220;in real life&#8221; streams. It is operated by Twitch Interactive, a subsidiary of Amazon.com, Inc.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"-Others_Key_Aspect\"><\/span><strong>-Others Key Aspect-<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong>Experience:<\/strong>\u00a0Fresher or Experienced candidate also can apply.<\/li>\n<li><strong>Language:<\/strong> Verbal and Written communication in English and Local languages will be an added advantage.<\/li>\n<li><strong>Who Apply:<\/strong>\u00a0Fresher and Experienced both can apply.<\/li>\n<li><strong>What Skills You Required for getting a job:<\/strong>\u00a0Positive attitude, Being calm and cheerful when things go wrong, Communication, You can listen and say information clearly when you speak or write, Teamwork, Self-management, Willingness to learn, Thinking skills (problem solving and decision making).<\/li>\n<li><strong>how is life at Company:<\/strong>\u00a0Very energetic ecosystem.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"20_Smart_Ways_to_Prepare_For_a_New_Job\"><\/span><strong>20 Smart Ways to Prepare For a New Job :<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li>Research the industry and company.<\/li>\n<li>Clarify your \u201cselling points\u201d and the reasons you want the job.<\/li>\n<li>Anticipate the interviewer\u2019s concerns and reservations.<\/li>\n<li>Be ready for \u201cbehavior-based\u201d interviews\u201d.<\/li>\n<li>Thank everybody.<\/li>\n<li>Don\u2019t give up!<\/li>\n<li>Learn the technology.<\/li>\n<li>Score a success in the first five minutes.<\/li>\n<li>Write up your game plan.<\/li>\n<li>Get on the same side as the interviewer.<\/li>\n<li>Be assertive and take responsibility for the interview.<\/li>\n<li>Be authentic.<\/li>\n<li>Be ready to handle illegal and inappropriate questions.<\/li>\n<li>Make your selling points clear.<\/li>\n<li>Give yourself some transition time.<\/li>\n<li>Think positive.<\/li>\n<li>Close on a positive note.<\/li>\n<li>Bring a copy of your resume to every interview.<\/li>\n<li>Make the most of the \u201cTell me about yourself\u201d question.<\/li>\n<li>Speak the right body language.<\/li>\n<\/ol>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"%3E\"><\/span><strong>&lt;&lt; Watch Full Video For More info &gt;&gt;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><iframe loading=\"lazy\" title=\"Defining Customer Experience\" width=\"586\" height=\"330\" src=\"https:\/\/www.youtube.com\/embed\/Oa7k3S2vnus?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<p><strong>Other Jobs Find Here :<\/strong> <a href=\"https:\/\/www.twitch.tv\/jobs\/careers\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.twitch.tv\/jobs\/careers\/<\/a><\/p>\n<p><span style=\"color: #000080;\"><strong>Company Jobs Pros and Cons: <\/strong><\/span>In large companies everyone can specialize. You can become an expert in some very specific subject. In large companies there is funding to do large tasks that require large amounts of capital. In small companies you can learn a whole array of things and try out many different tasks. You can be the first line desk phone greeter, and the marketing materials coordinator, the art director, and the person who builds and maintains the web site, if those are things you want to do and they need someone to raise their hand and say \u201cI\u2019ll give it a try\u201d. In small companies there can be more of a family feeling where everyone pitches in to handle whatever is the priority today. It\u2019s the classic small fish in a big pond vs big fish in a small pond comparison.<\/p>\n<p><span style=\"color: #008000;\"><strong>Pros-<\/strong><\/span><\/p>\n<ul>\n<li>Big company benefits.<\/li>\n<li>There is a hierarchy of administration.<\/li>\n<li>They are generally established.<\/li>\n<li>Many fringe benefits and promotion options might be available.<\/li>\n<li>Successful operations are in abundance.<\/li>\n<li>If you fail in one field, chances are that you could be tried in another.<\/li>\n<li>You make many friends.<\/li>\n<\/ul>\n<p><span style=\"color: #ff0000;\"><strong>Cons:<\/strong><\/span><\/p>\n<ul>\n<li>You are not personally known to the board of directors.<\/li>\n<li>Very little room for errors or mistakes.<\/li>\n<li>They follow strict discipline.<\/li>\n<li>You may be moved around by the administration as they require or see fit.<\/li>\n<li>You might not be included in the decision making.<\/li>\n<li>Some companies have a zero tolerance policy for repeat offenders.<\/li>\n<li>There are nearly always impossible deadlines to meet.<\/li>\n<\/ul>\n<p><strong>Visitors Also Looking For:<\/strong>\u00a0New Jobs, Job Vacancies, Openings, jobs near me, job alert, Latest notifications for government jobs, private company jobs, jobs for freshers, jobs for students online, part time jobs, Full time Jobs, online jobs, work from home jobs.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Experience Jobs in USA | Best Career at Twitch | Get this Job in Just some Finger tips, Grab this Opportunity. World&#8217;s Reputed Company Posted Huge New recruitment, So Don&#8217;t Waste your valuable time you just need to Apply this Post. Introducing Most Amazing Job Portal in the world, where you find Best Job [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[15],"_links":{"self":[{"href":"https:\/\/metapley.com\/wp-json\/wp\/v2\/posts\/68"}],"collection":[{"href":"https:\/\/metapley.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/metapley.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/metapley.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/metapley.com\/wp-json\/wp\/v2\/comments?post=68"}],"version-history":[{"count":4,"href":"https:\/\/metapley.com\/wp-json\/wp\/v2\/posts\/68\/revisions"}],"predecessor-version":[{"id":2794,"href":"https:\/\/metapley.com\/wp-json\/wp\/v2\/posts\/68\/revisions\/2794"}],"wp:attachment":[{"href":"https:\/\/metapley.com\/wp-json\/wp\/v2\/media?parent=68"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/metapley.com\/wp-json\/wp\/v2\/categories?post=68"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/metapley.com\/wp-json\/wp\/v2\/tags?post=68"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}